Terms & Conditions

1. Scope and provider

These terms apply to the use of the YourPetDiary app (iOS, iPadOS, Android) and the related services. The provider is PetDiary 25 UG (haftungsbeschränkt), Barbarossastraße 1, 85051 Ingolstadt, Germany, email: info@petdiary.tech (“we”).

Partners using the partner portal (e.g. vet practices, service providers, retailers and clubs) are additionally subject to separate agreements. Participation in giveaways is subject to the respective terms of participation.

2. Services

YourPetDiary helps you organise everyday life with your pet. This includes in particular:

• a digital pet record with vaccinations, treatments, therapies, weight, documents, costs and insurance documents,
• capturing the vaccination pass by photo,
• appointments, reminders and calendar sync,
• sharing pet profiles with vets and other partners,
• Pet Packs (Care Packs and Fun Packs) for looking after pets together,
• a community with friends, chat, posts, activities, meetups and challenges,
• a map of pet-friendly places,
• feeding plan, shop and partner channels,
• an AI assistant (beta).

Using the app is free of charge. Should we offer paid services in future, we will clearly state the price and conditions before you conclude a contract. We continuously develop the app and may change, add or discontinue features where this is reasonable for you.

3. User account

• You need a user account to use the app. You must be at least 16 years old.
• Your details must be truthful. Keep your login details secret and do not share your account. Let us know if you suspect misuse.
• You can delete your account in the app at any time.

4. No veterinary advice

YourPetDiary is an organisational tool. The app, the AI assistant and community content do not replace a veterinary examination, diagnosis or treatment. If your pet has health problems, and in an emergency, always contact a vet or emergency vet directly.

The digital vaccination record is an overview for you and does not replace official documents such as the EU pet passport.

5. Automatic recognition and AI assistant

• When you capture a vaccination pass by photo, data is recognised and pre-filled automatically. Recognition may contain errors. Please check the details before saving.
• The AI assistant is in beta. Its answers may be incomplete or wrong. It only changes your data after you confirm; you are responsible for confirmed entries.
• Using the AI assistant is optional and requires your consent, which you can withdraw at any time. There is no entitlement to any particular availability or scope of the assistant.

6. Sharing with others

• You decide who gets access to your data, for example a vet practice, a partner or members of a Pet Pack. Assign roles and rights carefully and end access you no longer need.
• Only people from your friends list can join Pet Packs. Whoever manages a pack can invite and remove members and set roles, rights and time limits.
• We are not responsible for the conduct of the people you grant access to.

7. Content and rules of conduct

You are responsible for content you post in the app (e.g. photos, posts, comments, messages, moments). You grant us a simple, free right, limited to the time the content is posted, to store this content within the app and display it to the people you choose. Your rights to the content remain with you.

In particular, the following is not allowed:

• illegal, offensive, harassing, hateful or sexual content,
• false information that may endanger animals or people,
• advertising or spam without our consent,
• content that infringes the rights of others (e.g. copyright or personality rights),
• interfering with the app's technology, automated queries or circumventing protective measures.

You can report and block content and people in the app. Reported content is hidden for you immediately. We review reports and may remove content, restrict features or suspend accounts if there is a violation. In partner channels, the respective partner decides first on reports about content in their channel. We inform you about decisions that affect you where required by law, and you can contest them.

8. Challenges

Challenges are an optional game. Points, streaks, badges and ranks have no monetary value and cannot be transferred or paid out. If prizes are awarded for a challenge, separate terms of participation apply. During walks, take care of the safety of yourself, your pet and others, and follow traffic rules and local regulations.

9. Map and place data

The places on the map largely come from OpenStreetMap and open data. We give no guarantee for the accuracy, completeness, opening hours or suitability of places for your pet. Navigation does not replace your own attention in traffic. You can report incorrect places to us.

10. Partners and third-party services

• If you book a partner's services through the app (e.g. appointments, grooming, courses, advice), the contract for that service is concluded solely between you and the partner. We are not a party to that contract and are not responsible for the partner's service.
• For a ByteBowl feeding plan, your data is transmitted to ByteBowl after your consent; ByteBowl's terms apply to its service.
• For video appointments with partners we use the third-party service Jitsi Meet.

11. Shop

The shop offers products from selected retailers. Before you complete an order, we show you the products, the total price including shipping costs, the contracting party and information on the statutory right of withdrawal and on warranty. These details and the statutory provisions apply to orders; consumers retain all their statutory rights. Payment is processed by the payment provider Stripe.

12. Availability

We strive for availability with as few interruptions as possible. Maintenance, further development or disruptions beyond our control may cause restrictions. Please also keep important original documents outside the app.

13. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee. In the event of a slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes proper use of the app possible in the first place and on whose compliance you may regularly rely), our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded. These rules also apply to our employees and agents.

14. Term and termination

The user agreement runs for an indefinite period. You can end it at any time by deleting your account in the app. We can terminate it with four weeks' notice. The right to terminate for good cause, for example in the event of serious or repeated violations of these terms, remains unaffected. After termination we delete your data in accordance with the privacy policy.

15. Changes to these terms

We may change these terms if there is a valid reason, such as new features or a change in the law. We will inform you of changes in good time in the app or by email. Changes that materially affect your rights or obligations only take effect if you agree to them in the app. If you do not agree, either party may terminate the user agreement.

16. Final provisions

• The law of the Federal Republic of Germany applies. If you are a consumer habitually resident in another country, you retain the protection of the mandatory consumer protection laws of that country.
• We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
• Should any provision be invalid, the remaining provisions remain valid.